![]() ![]() We also believe that exceptional service should be at the core of your experience. ![]() To earn your business, we are fully aware that you need solutions rapidly. We don't always get it right, but we will do our best to make it right. If you have given us an opportunity in the past, we trust you have experienced it. We believe our culture of being Inspired to Serve® is genuine and consistent. In fact, our associates (we refer to them as the "Hole Team") are obsessed with it. Today, we still have one goal in mind: service. Today, we are blessed to serve our customers from 19 locations across the nation. With the unfortunate loss of Bob to cancer in 1981, Gene fully assumed the reigns of McNICHOLS and took the Company national by adding Metals Service Centers in many of America's largest cities. My father Gene joined the family business after going to school and serving in the United States Air Force. His "hole" life was centered around one thought: serving others. He was an honest man, always striving to do what he said he would do. Customers did not have to trust him – but they did. In the evening, you could find him in the living room finishing up paperwork that accompanied running his own business. My grandpa would take orders by phone in the morning and make deliveries in the afternoon – in his station wagon. With the support of his wife Phyllis, the small family business began to form. After surviving a plane crash during World War II and spending six months in a German prison camp before he was liberated, Robert L. ![]()
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